THE TUSCAN ASSOCIATION
OF HOTEL CONCIERGES
"THE GOLDEN KEYS"
member of the FEDERAZIONE PORTIERI D'ALBERGO
and of the UNION INTERNATIONAL PORTIERS GRAND HOTELS
Welcome to Florence!
The "Golden Keys Association" wishes you a very warm welcome to
You can find the Hotel Concierge or the
"Golden Keys" man in all the main hotels throughout the world as well
as those in this city. No good hotel can do without him.
You can completely rely on his extreme professionality, discretion and knowledge of the city.
The Hotel Porter knows all the most interesting secrets of the
city and his Golden Keys are capable of unlocking "doors" that can
only be opened to
a select few. His main task is in fact to
attend to and care for the hotel guest: you can depend on him to do his best to give you any advice
or information you need and solve any problems that may arise.
He is available all day with his highly trained assistants and wide knowledge
of Florence, including the lesser known parts of the area, to help you make the most of your
holiday in this wonderful city.
The "Golden Keys Association" would like you to know that its members
are always at your complete disposal to help you enjoy a really pleasant stay.
Remember to ask your Concierge for a copy of Florence Concierge Information, a really useful booklet created especially for visitors to this
A HIGHER SCHOOL OF PROFESSIONAL TRAINING
The International Concierge Istitute, founded in 1984, in Paris, aims to
train young people in the careers of hotel reception and of conciergery
for the international hotel trade.
Professional qualifications and
promotion are the primary ojectives of this operation undertaken by
l'Union Internationale "les Clefs d'Or" (the International Union of
Golden Keys), who,with the Ferdinand GILLET Foundation, have launched
this enterprise. Sponsored by the association uniting all the main
groups of International Hoteliers, the Ecole des "Clefs d'Or" (the
Golden Keys School) is a non profit association. It provides a sandwich
course training scheme, which includes both theory and practical
experience, made possible by the active participation of the executive
management boards and the head concierges (Golden Keys) of the large
hotels, who have established new methods in professional training. This
enables the students to find employment in their specialised field,
either in France or abroad, immediately after they leave the
Enrolment is open to all citizens of one of the 30 member
countries of the International Union of Golden Keys.
I.C.I. (International Concierge Istitute) (foundation Ferdinand GILLET)
- I.C.I. FRANCE: 12, rue Cambon-75001 PARIS (F) tel. (33) 1 426 07757-1428
69527 fax (33) 1 426 01744
- I.C.I. HUNGARY c/o Hotel Inter-Continental - P.O. Box 231 - H 1368
BUDAPEST tel. (36) 1 117 80 88 fax (36) 1 117 84 31
- ISTITUTE OF MONTREAL -CANADA Ecole Superiore di Tourisme - 8600 Decarie
Blvd - Bureau 100 - MONTREAL QUEBEC H4P2N2 tel. (1) 514 733 76 36 - 800
280 7997 fax (1) 514 733 16 34
- ISTITUTE. OF FORT LAUDERDALE -FLORIDA - U.S.A c/o The Dreakers Hotel-
j.s. County road -Palm Beach FL 33480 tel. (1) 407 655 5611 fax (1) 407